Last updated: 25 October 2026
These Terms & Conditions (“Terms”) are an agreement between you and Here Goes Kenya (“we”, “us”, “our”), based in Kenya, and govern your use of heregoeskenya.com (the “Site”), including browsing, creating an account, listing a place, writing reviews or posts, and messaging other users. By using the Site or creating an account, you agree to these Terms and to our Privacy Policy, Cookie Policy and Disclaimer. If you do not agree, please do not use the Site.
Here Goes Kenya is an online travel directory and community for discovering places, tours, activities and experiences in Kenya. The Site lets users:
We are not a travel agent, tour operator, accommodation provider or ticket seller. We do not organise, operate, sell, vouch for or guarantee any tour, stay, activity or service shown on the Site.
You may add or claim a listing only if you own the business, or you are authorised by the owner. Do not list a place you do not run unless you are submitting it as a user-contributed listing in good faith and are not representing yourself as the owner.
New places are reviewed by us before they are published, and we may approve, edit, ask for changes, or reject them. After a listing is live, edits you make normally go live straight away without a new review, so you stay responsible for keeping the listing accurate and compliant. We may review, change or unpublish any listing at any time.
If you list tours, safaris, hikes, water activities, or wildlife experiences, you confirm that they operate lawfully and safely, that guides and vehicles are properly licensed and insured, and that you follow park, conservancy and conservation rules. Listings must not offer or promote hunting or poaching, trade in protected wildlife or wildlife products, close contact with wild animals that harms them, or any activity that breaks the Wildlife Conservation and Management Act, 2013 or other applicable law.
If a listing about your business already exists, you can ask to claim it. We may require proof of ownership or authority, such as registration documents or an authorisation letter. We approve claims manually and may refuse, delay or reverse a claim if the proof is insufficient, false or disputed. Providing false proof may lead to account termination and, where appropriate, reporting to the authorities. If two parties claim the same listing, we may decide who may manage it, and our decision is final as far as the Site is concerned.
We may edit, merge, reclassify, hide, unpublish or remove any listing that breaks these Terms, is inaccurate, a duplicate, outdated, unsafe or unlawful, or that we reasonably consider harmful to users or to the Site.
“Your content” means everything you submit to or create on the Site, including listings, descriptions, photos, videos, logos, profile information, reviews, ratings, timeline posts and replies, newsfeed posts, collections, blog posts or articles, and messages. You keep ownership of your content. You are responsible for it and for any harm or loss it causes.
By submitting content, you give us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, resize, crop, adapt, translate, display, distribute and promote your content on the Site, in our newsletters, and on our social media and marketing channels, in connection with operating and promoting the Site. We may sublicense this to our service providers (such as hosting and translation services) only to the extent needed to run the Site. You also allow other users to view and share content you make public, within the features of the Site. The licence lasts for as long as your content is on the Site. If you delete content, we will remove it from public view within a reasonable time, but copies may remain in backups, caches, search engines, or where others have shared or quoted it.
You confirm that:
Only upload photos you took or have permission to use. Photos can contain hidden location data (EXIF), so remove it if you do not want it published. Do not publish other people’s personal data, such as phone numbers, IDs, or private messages, without their consent.
Timeline posts, replies and newsfeed items appear publicly unless you choose otherwise in the settings the Site offers. Public collections are visible to everyone. Private collections are visible only to you. Posts may be limited in length, number of images and frequency, and we may limit or remove content that is repetitive or spammy. Published content is not pre-approved, so what you post can appear immediately.
If you submit an article or blog post, it must be original (or properly licensed), accurate, relevant to travel in Kenya, and free of undisclosed advertising. You must disclose any payment, free stay, commission or other benefit you received for it. We may edit, move, unpublish or remove articles, and we are not obliged to publish anything you submit.
We do not review all content before it appears and are not responsible for content posted by users. We may remove or restrict any content, or limit visibility of it, if we reasonably think it breaks these Terms or the law, or is harmful, and we may do so without notice. Our moderation decisions are made at our discretion, and we are not required to host any content.
You may send direct messages to other users and listing owners. Messages must be about genuine enquiries and community interaction. Do not send spam, unsolicited promotions, scams, phishing links, threats or harassment. Messages may include one image or video attachment. Only send files you have the right to share. We do not read messages routinely, but we may review messages that are reported, or when we suspect abuse, fraud or illegal activity, or when the law requires. Messages are deleted from the Site after a period explained in our Privacy Policy. Keep any messages you need for your own records. Be careful about paying anyone off the Site, and never send payment details to a stranger. We are not responsible for what happens in dealings that start on the Site.
You can follow users and share pages through buttons for platforms such as Facebook, X, LinkedIn, Reddit and WhatsApp. When you share to another platform, that platform’s terms and privacy policy apply, and we do not control what happens there. Do not use the Site’s social features to harass others, to manipulate engagement, or to promote spam.
You must not:
The Site, including creating an account, listing a place, and claiming a listing, is currently free. We may introduce paid features in future, such as subscription plans or promoted listings. If we do, we will show the price, billing period, renewal and cancellation terms before you pay, and you will only be charged if you agree. Unless the law gives you a right to a refund or remedy (including under the Consumer Protection Act, 2012), paid features will not be refundable once started, and they will not guarantee any number of views, bookings, sales or rankings. We will update these Terms before paid features go live.
Travel in Kenya carries risks, including to health, safety, wildlife, road conditions, weather and security. Visa, entry, health, permit, park fee, currency and conservation rules change, and some places may be restricted. Information on the Site is general, may be out of date or incomplete, and is not professional travel, medical, legal or safety advice.
You are responsible for checking current information with the relevant provider or authority, for your own safety and that of the people in your care, for arranging suitable travel and health insurance, for vaccinations and medicines, and for following local laws, park and conservancy rules, and the instructions of rangers and guides. Maps, pins, distances and directions are approximate and may be wrong. Take care when using them, especially in remote areas or at night. See our Disclaimer for more.
The Site offers machine translation through Google Translate. Translations may be inaccurate or incomplete and should not be relied on for anything important. The English version of the Site and of these Terms is the authoritative version.
The Site and everything on it, including its design, text, logos, graphics, software, structure and database, other than your content and third-party content, belongs to us or our licensors and is protected by law. “Here Goes Kenya” and our logo are our trademarks, and you may not use them without our written permission. You may view and share pages of the Site for personal, non-commercial use, but you may not copy, modify, republish, sell or commercially exploit our materials without our written permission. If you send us feedback or ideas, we may use them without obligation to you.
We respect intellectual property rights and expect users to do the same. If you believe content on the Site infringes your copyright or another right, email hello@heregoeskenya.com with the subject “Takedown” and include:
We may remove or disable the content, notify the user who posted it, and share your notice with them. The user may respond by email, and we may restore content if the claim appears mistaken or is withdrawn. Repeat infringers will have their accounts terminated.
To report illegal, harmful, inaccurate or abusive content or behaviour, email hello@heregoeskenya.com with the subject “Report”, including the link to the content. We review reports in our discretion and may remove content, warn users, restrict features, suspend accounts or cooperate with the authorities. If we remove your content or restrict your account, you can reply to the email we send, or write to us, and ask us to reconsider, explaining why you think we were wrong. We may keep records of reports and enforcement actions.
You may stop using the Site and delete your account at any time from your dashboard or by emailing us. We may suspend or terminate your account, restrict features, or remove content, with or without notice, if you break these Terms, if we are required to by law, if your use creates risk or legal exposure for us or others, if your account is inactive for a long period, or, once paid features exist, if you do not pay for one. If we terminate your account without cause, we will refund any prepaid fees for the period after termination.
When an account is deleted, your profile and private information are removed as described in our Privacy Policy. Public content such as reviews may be deleted or anonymised at our discretion, and copies may persist as explained in section 5.1. Sections that by their nature should survive (including content licences for copies already made, intellectual property, disclaimers, liability, indemnity and governing law) will continue to apply.
How we handle personal data is explained in our Privacy Policy, and how we use cookies in our Cookie Policy. By registering, you agree that we may send you service messages by email and in the Site, such as verification, security alerts, notifications about your listings, reviews, messages and followers, and changes to these Terms. These are different from marketing newsletters, which we send only if you subscribe, and you can unsubscribe at any time.
The Site is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including accuracy, fitness for a particular purpose, and non-infringement. We do not promise that the Site will be error-free, secure, or always available, or that listings, reviews, maps, translations or third-party content are accurate, complete or reliable. We are not responsible for the acts, omissions, quality, safety, legality or pricing of any business, host, guide, user, tour or partner you find through the Site.
To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or business opportunity, or for injury, loss, damage, delay, cancellation or inconvenience arising from travel, tours or services you find through the Site, from your dealings with other users, businesses or partners, or from content on the Site. Our total liability to you for any claim relating to the Site is limited to KES 1,000 or, if higher, the amount you paid us in the 12 months before the claim arose.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, for fraud, or any rights you have as a consumer under Kenyan law.
You agree to compensate us, and hold us harmless, for losses, claims and reasonable legal costs that arise from your content, your listing, the services you offer, your breach of these Terms, or your violation of law or of another person’s rights. If you list a business, this includes claims from customers, guests, attendees or authorities relating to that business.
We may change the Site, its features, and these Terms from time to time, for example when we add features, change how things work, or when the law changes. When we make material changes to these Terms, we will update the “Last updated” date and tell registered users by email or on the Site. If you continue to use the Site after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Site and, if you wish, delete your account.
These Terms are governed by the laws of Kenya. If a dispute arises, please contact us first at hello@heregoeskenya.com so we can try to resolve it in good faith. If we cannot resolve it within 30 days, either of us may bring the matter before the courts of Kenya, which have exclusive jurisdiction, except that nothing prevents us from seeking urgent relief to protect our rights. If you are a consumer, this does not remove any rights or remedies you have under Kenyan consumer protection law.
Here Goes Kenya
Email: hello@heregoeskenya.com